From time to time parents will have concerns about issues that arise at school. It is important that concerns are dealt with in a fair and timely manner and have positive outcomes. It is also important to acknowledge that we are members of a Catholic community and therefore certain values and principles guide our behaviour and relationships. We are called to address the pastoral needs of our staff, families and community members. Our community also has lawful responsibilities to create safe learning environments. Therefore, addressing complaints is a very high priority.
Our approach to managing complaints or concerns is clearly detailed in the flowchart below. We ask that complaints are put in writing and emailed to our
school email here. Our approach to managing Student, Parent, or Guardian complaints aligns with BCE's
Policy. © BCE, St Peter's Catholic Primary School (2023)
NOTE: if a complaint is related to alleged (a) Inappropriate behaviour (b) Sexual or physical abuse (c) Bullying (d) Criminal matters or (e) Serious injury (f) breach of Australian Privacy Principles there are similar procedures that the Principal needs to follow to address these sensitive topics. This follows Federal and State Legislation and BCE policy. Please contact the school principal. The Brisbane Catholic Education Student Protection Processes and Complaints Procedures are
available here.